Most orders will ship out within 4-6 business days after your purchase (we do not ship Saturdays, Sundays or holidays).
If you receive a defective, damaged or incorrect item, email us at [email protected]. Please include your name, order number, and a description of what is wrong. We want to make it right!
If your order is correct but something with your purchase is not working for you, we’re happy to issue exchanges for most items. All exchanges will be for in-store or online credit.
IF this is not acceptable, we offer a refund less any original shipping fee and a 20% restocking fee. Customer is responsible for shipping fees back to the store.
All items being returned for exchanges or refunds must meet the following requirements:
- Items must be in new condition. All clothing must be returned unsoiled (no makeup residue), undamaged, unworn, and unwashed/dried. Clothing items that have been washed or laundered cannot be returned.
- Clothing items must have original tags attached.
- All non-clothing items must have the original packaging it came with and tags attached.
- Items must have been purchased within 30 days for a refund to the original payment method.
- Items must be accompanied with proof of purchase such as an order number. (Order number can be found on invoice, gift receipt, or order emails.)
For approved products, we will exchange or refund original payment methods within 30 days of purchase.
- For approved products purchased within 30 - 60 days, we will offer exchanges (if equivalent items are still available) or issue store credit.
- After 60 days your return request will be handled on a case by case basis by our Customer Service Team. These orders may not be able to be returned or refunded.
The customer is responsible for all return shipping costs for standard refunds and exchanges. (Return Shipping fees are not refunded.) We will cover all shipping costs to send exchanges back to you! (If you receive a defective, damaged or incorrect item, contact us and we will cover return shipping by emailing you a pre-paid return label and then replace the item promptly.)
Please be aware, we often have limited quantities of styles and sizes. We can not guarantee we will have the specific size or style you may need for an exchange. Our inventory moves quickly, but we will do whatever we can to exchange a size or restock an item you simply can’t live without!
We reserve the right to deny full or partial refunds for items returned that do not meet the product requirements found above.
Steps for the return process:
- Look over the items you want to return and make sure that they meet the return requirements listed above. (Items in new condition, not washed, etc.)
- Email us at [email protected] to request a Return Authorization. In your Return Authorization Request please include:
- Your name.
- Your order number. (Found on invoice, gift receipt, or order emails.)
- List the specific item/s being returned from your order.
- The reason for your return.
- And specify if you want the returned item/s refunded or exchanged.
- Please wait for us to receive and approve your Return Authorization. We will email you when it’s approved.
- When approved, follow the details in your approval email to send back the item/s needing to be returned. Please note again, the customer is responsible for all return shipping costs to send the item/s back to us. (Return Shipping fees are not refunded.) If your return is being exchanged, we will cover the shipping cost back to you!
- Please ship your return to: Kathryn's on Main, 117 Main Ave S, Park Rapids, MN 56470. Please ship your return back to us as soon as possible to your approval date.
All refunds and exchanges will be processed 10-14 days after receiving and inspecting the items. Returns and exchanges will be processed Monday - Friday. Any return or exchange requests made on the weekends will be responded to within 3-4 business days.