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Most orders will ship out within 4-6 business days after your purchase (we do not ship Saturdays, Sundays or holidays).
If you receive a defective, damaged or incorrect item, email us at [email protected]. Please include your name, order number, and a description of what is wrong. We want to make it right!
If your order is correct but something with your purchase is not working for you, we’re happy to issue exchanges for most items. All exchanges will be for in-store or online credit.
IF this is not acceptable, we offer a refund less any original shipping fee and a 20% restocking fee. Customer is responsible for shipping fees back to the store.
All items being returned for exchanges or refunds must meet the following requirements:
For approved products, we will exchange or refund original payment methods within 30 days of purchase.
The customer is responsible for all return shipping costs for standard refunds and exchanges. (Return Shipping fees are not refunded.) We will cover all shipping costs to send exchanges back to you! (If you receive a defective, damaged or incorrect item, contact us and we will cover return shipping by emailing you a pre-paid return label and then replace the item promptly.)
Please be aware, we often have limited quantities of styles and sizes. We can not guarantee we will have the specific size or style you may need for an exchange. Our inventory moves quickly, but we will do whatever we can to exchange a size or restock an item you simply can’t live without!
We reserve the right to deny full or partial refunds for items returned that do not meet the product requirements found above.
Steps for the return process:
All refunds and exchanges will be processed 10-14 days after receiving and inspecting the items. Returns and exchanges will be processed Monday - Friday. Any return or exchange requests made on the weekends will be responded to within 3-4 business days.